Shipping Policy

Kozys Shipping Policy

Thank you for shopping with Kozys! We are committed to delivering your comfort essentials as quickly and securely as possible. Please review our shipping practices and policies below.

Order Processing & Dispatch

  • Processing Time: All orders are processed and dispatched from our fulfillment centers within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • Notification: You will receive another notification when your order has shipped, which will include your tracking information.

Shipping Destinations

We currently offer international shipping to the following countries:

  • United States

  • Canada

  • United Kingdom

  • Australia

Estimated Delivery Times

Once dispatched, standard international shipping typically takes 7 to 12 business days.

Please note that these are estimated delivery times. While we do everything in our power to ensure your order arrives on time, occasional delays may occur due to high postal volumes, extreme weather, or customs processing in your destination country.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor your package's journey right to your door. Please allow up to 48 hours for the tracking portal to update with the initial scan.

Customs, Duties, and Taxes

Kozys is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the sole responsibility of the customer. Please check your local customs regulations if you are unsure about potential fees for international shipments.

Incorrect Shipping Addresses

Please ensure your shipping address is correct at checkout. Kozys is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you realize you have made an error, please contact us immediately. If the order has not yet been processed (within the 1-3 day window), we will do our best to update it, but we cannot guarantee changes once the order is placed.

Lost, Stolen, or Damaged Packages

  • Damaged Items: If your order arrives damaged, please contact us within 48 hours of delivery with a photo of the item and the packaging, and we will gladly arrange a replacement.

  • Lost or Stolen Packages: Once a package has been marked as "Delivered" by the carrier, Kozys is not responsible for lost or stolen items. If your tracking shows delivered but you have not received it, please check with neighbors and your local post office.